We are excited to offer this new volunteering role. This rewarding role involves supporting our Training Team with the day to day running of, and involvement with recruitment of new volunteers. As a service that depends on our volunteers, the Training Team is the first point of contact for new prospective volunteers.
What will you do?
- complete an introduction to Citizens Advice and training for your role
- help with the day to day running of the Training Team including (but not limited to):
- answering initial enquiries from prospective volunteers via email and post
- sending out and dealing with application forms, including requesting references
- arranging introductory meetings via teams for the Training Team
- updating training records
- using bespoke inhouse IT systems for which training will be given
What’s in it for you?
- gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team
- increase your employability
- contribute to the smooth running of the Training Team which makes a real difference to peoples’ lives
- work with a range of different people, independently and in a team.
And we’ll reimburse travel expenses too.
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable
- respect views, values and cultures that are different to your own
- have good IT skills
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us. We are open Monday to Friday.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
Get in touch
If you are interested in becoming a Training Team volunteer Administrator and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.