The About Me card is a supportive communication tool designed to help professionals understand and respond to patient triggers that may arise during appointments. By reducing the likelihood of distress and missed appointments, it aims to promote smoother, more compassionate, and patient-centred care.
We have worked with the Patient Experience and Inclusion Team at Warrington and Halton Teaching Hospitals NHS Foundation Trust.
Purpose of the card
The About Me Card allows patients to share with professionals things that may trigger a “fight, flight, or freeze” response or make them scared or anxious when attending the hospital.
- Trauma
- Sexual assault
- Personality disorders
- Neurodiversity
- Anxiety
- Other lived experiences that may impact the patient’s emotional regulation
The card is intended to:
- Improve communication between patients and professionals
- Help staff make reasonable adjustments to support the patient’s well-being
- Reduce stress and anxiety during appointments
- Enhance overall appointment experiences
What can the card be used for?
The Awareness Card, developed by Healthwatch Warrington, is designed for residents with additional needs or who require extra support during visits to the Emergency Department (ED), Wards and appointments. This includes individuals who might experience triggers such as windowless rooms or questions that provoke a fight-or-flight response.
The card aims to inform healthcare professionals about these needs to ensure a more person-centred approach to care.
What are the reasonable adjustments?
How can I get a card?
Apply online here:
https://www.healthwatchwarrington.co.uk/form/about-me-card-registration
Drop in and talk to the team: Monday, 10am - 2pm Living Well Hub